How We Deliver Your Orders

Free UK Delivery

All orders placed on our website include Free UK Delivery. Therefore the price you see is the price you pay... there are no nasty surprises waiting for you at the checkout!

Purchasing From Outside The UK

Our apologies, we now only deliver to UK delivery addresses by default. If you would like delivery to an address outside of the UK then please email us for a quote.

Order Confirmation Email

We send you an automated Order Confirmation email immediately upon receiving payment. You will also get an email from our online bank - WorldPay - to confirm the transaction was successful. If you do not get your order confirmation email it is possible you have entered your email address incorrectly, in which case simply email us at admin at and we will reply with a copy of your Order Confirmation.

24 Hour Order Processing

On a normal working day all orders received by midday will be posted that afternoon. Orders received later than midday will be posted the following afternoon.

Orders placed after midday on Friday, at the weekend, or on a UK national holiday will be posted on the next working day.

How Your Order is Sent

By default most orders are sent by Royal Mail 48 delivery, so will usually be with you in 2 - 3 working days after we post them. If you require your order more quickly then please ask us for a free upgrade to Royal Mail 24 which is a 1 - 2 working day delivery service.

Orders over the Royal Mail Small Parcel weight limit of 2Kg may be split into 2 or more parcels, or alternatively may be sent by courier (usually by ParcelForce). Courier delivery will require a signature. Our "Your Order is on its way" email will give you the tracking details should your delivery be by courier.

"Your Order Is On Its Way" Email

We email you to confirm that your order is on its way and to confirm the method of delivery. If for any reason we cannot post your order on time then we will email you with an explanation.

Order Not Arrived ?

The vast majority of orders to UK delivery addresses will arrive between 2 and 3 working days after the order is placed.

No delivery system is completely infallible... if your order has not arrived within 7 days please let us know by email (admin at or by telephone on Freephone 0800 051 83 88.